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Return Policy


If you are not completely satisfied with your Cooch Ball, we will refund the purchase price less any shipping charges within 30 days of delivery. This offer is subject to the terms and availability of the offer.

To receive your money back, you must include a printout with the following information in your package. If you cannot print your information, clearly write out your information on a sheet of paper. Without this information, your refund will not be processed. Please send your printed information together with your original sales receipt and your Cooch Ball Bundle (Ball and Pump) to:

Cooch Ball – Money Back Offer
c/o Fulfillmate
5275 Market St
Warehouse A
San Diego CA 92114

Full Name:
Street Address:
Postal/Zip Code:
Phone Number:
Email Address:
Invoice Number:
Reason for Return:

Please pack and seal your return securely. You may want to choose a return shipping method that gives you the ability to track your return shipment. Your shipment must be sent pre-paid. We do not accept COD deliveries.

Money Back Offer Terms:

Limit one refund per household and organization. Maximum amount eligible is USD $39.95 in the US. To receive your refund, complete the form and mail it, with your original sales receipt and the Cooch Ball Bundle (including the Ball and the Pump) to the address shown above.

Applications must be post-marked within 30 days of receiving your Cooch Ball Bundle. Refunds will not be processed for incomplete or illegible claims.

Once your order has been returned and received by us, your refund will be processed and a credit will be applied back onto the original method of payment within 1-2 business days. Please allow 1-2 billing cycles for these changes to appear on your card statement.

Please note, you will not be reimbursed for the cost of the return shipment and original shipping charges are not refunded. Refunds are processed to include the amount you paid for your Cooch Ball along with any sales tax that was charged at time of purchase.

Shipping fees cannot be reimbursed unless the Cooch Ball is defective or damaged or if there was a fulfillment error. If your Cooch Ball is defective or damaged, please contact us at [email protected], we will be happy to arrange for a new Cooch Ball Bundle to be sent to you.

We are not responsible for submissions which may become lost in the mail or are never received. Offer valid in Canada and the USA only and subject to change. We also reserve the right, at our sole discretion, to terminate and/or modify this offer in any way, at any time, for any reason without prior notice.

Our Privacy Policy governs the collection and use of your personal information. Your personal information will only be used for the purpose of administering this offer. To review the Privacy Policy please visit: https://coochball.com/us/terms-and-conditions/.